FAQ

1. What materials are your jewellery pieces made from?

All of our jewellery is made from 14ct solid recycled gold and we also use a variety of gemstones and diamonds to create unique designs.

 

2. How do I care for my jewellery?

We recommend that you clean your jewellery regularly using a soft, damp cloth. Avoid exposing your jewellery to harsh chemicals or abrasive materials. Store your jewellery in a cool, dry place, and avoid wearing it while swimming or bathing. You can find our full care guide here.

 

3. What payment methods do you accept?

We accept all major credit cards, and payment through PayPal and Klarna.

 

4. What is your return policy?

We accept returns for all of our products within 30 days of the date of purchase. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. You can find out more about our returns & refunds policy here.

 

5. How long does shipping take?

We typically process orders within 3 business days of receiving them, unless you have selected Next Day Delivery. You can see all of our shipping details here.

 

6. Do you offer custom designs?

We don't currently offer custom jewellery design but we always love to hear from you with suggestions of what you would like to see in our collection. You can contact us at info@ellarayjewellery.com.

 

7. Are your diamonds conflict-free?

Yes, all of our diamonds are conflict-free and ethically sourced. We adhere to strict standards to ensure that our diamonds are responsibly sourced and free from any human rights abuses.

 

8. Can I track my order?

Yes, once your order has shipped, we will provide you with a tracking number that you can use to monitor the progress of your shipment.

 

If you have any other questions, we'd love to help! Please email info@ellarayjewellery.com.